F.A.Q.s

Why do you carry a particular brand/item over another?

Based on our experience and research, we focus on specific models/items that are reliable for mining. Due to the presently volatile nature of pricing of miners and related equipment, we only stock sealed, new in box items that we can provide at the best price.

What is the return policy?

All sales are final unless deemed defective. Please contact us prior to purchasing an item if you have any questions regarding compatibility or usability, we are here to help.

Why don’t you carry Risers with SATA or MOLEX connectors?

One google search for sata riser fires will vividly illustrate the danger of using a SATA or Molex connector on your risers. The GPU could draw more power from the riser than the SATA or MOLEX cable can safely deliver. 6pin connector is the only option for a safe 75W solution. Miners that continue to use SATA/MOLEX are likely running underclocked with less power draw and we urge you to do your own research on this matter, do not endanger yourself or others!

What is your shipping policy?

Processing times for shipments are 48 hours or less. Weekend orders are processed on Mondays. Our warehouse is open Monday to Friday and we ship daily.
Kindly take note that “processing time” refers to our staff getting your order filled and does not include shipping time. Shipping time will vary depending on location. Please remember that tracking numbers can take time to update, and feel free to contact us if you have any questions.

I have a defective item, how do I proceed?

We know firsthand how frustrating it can be to run into problems with hardware, and the opportunity cost of every second offline. Email support@buyminers.ca prior to contacting the manufacturer and we will get you back online as soon as possible. Please ensure that you copy the subject line exactly as seen below.

“BMCA WARRANTY INQUIRY”

In the body of your email please include the item(s), serial number if applicable, invoice number, and a brief description of your problem. We will respond within 24 hours. Please be advised that this is a courtesy service provided by BuyMiners.ca in order to swiftly facilitate your claim on the manufacturer warranty.